• Be Aware
    • Hazards
      • Earthquake
      • Extreme Cold
      • Extreme Heat
      • Household Fire Dangers
      • Flooding
        • Turn Around – Don’t Drown
      • Hazardous Spills
      • High Winds
      • Ice Storm
      • Lightning
      • Power Outages
        • Generator Safety
        • Carbon Monoxide Dangers
      • Severe Storms & Thunderstorms
      • Tornado
    • Radio Lexington
    • Get Involved
      • CERT
    • CSEPP
      • History of CSEPP
      • CSEPP in Kentucky
      • Blue Grass Army Depot
      • Chemical Agent Disposal
      • CSEPP in Fayette County
      • Zones
    • Get the BeReady Phone App
    • NOAA Weather Radio
    • Outdoor Warning Sirens
      • Siren FAQ
    • How to Be Prepared for Emergencies – American Sign Language
  • Make a Plan
    • Planning for AFN/Disability Groups
    • Equine Preparedness Plans
    • Farm Preparedness
    • Pet Preparedness Plans
    • Senior Preparedness Plans
    • Hazard Mitigation Plan
    • Shelter in Place Plans
    • Special Events-How to get a permit
    • Travel Plans
    • Utility Shutoff Plans
    • Ready Kat
  • Build a Kit
    • Your financial emergency kit
    • Vehicle Emergency Kits
    • Emergency Kits
    • Home Emergency Kits
    • Pet Emergency Kits
  • About Us
    • What We Do
    • Who We Are
    • Forms
    • Newsletters
    • Emergency Operations Center
    • Contact Us
    • Training
    • Library
    • Privacy Policy – Website Terms and Conditions
Be Ready Lexington
  • Be Aware
    • Hazards
      • Earthquake
      • Extreme Cold
      • Extreme Heat
      • Household Fire Dangers
      • Flooding
        • Turn Around – Don’t Drown
      • Hazardous Spills
      • High Winds
      • Ice Storm
      • Lightning
      • Power Outages
        • Generator Safety
        • Carbon Monoxide Dangers
      • Severe Storms & Thunderstorms
      • Tornado
    • Radio Lexington
    • Get Involved
      • CERT
    • CSEPP
      • History of CSEPP
      • CSEPP in Kentucky
      • Blue Grass Army Depot
      • Chemical Agent Disposal
      • CSEPP in Fayette County
      • Zones
    • Get the BeReady Phone App
    • NOAA Weather Radio
    • Outdoor Warning Sirens
      • Siren FAQ
    • How to Be Prepared for Emergencies – American Sign Language
  • Make a Plan
    • Planning for AFN/Disability Groups
    • Equine Preparedness Plans
    • Farm Preparedness
    • Pet Preparedness Plans
    • Senior Preparedness Plans
    • Hazard Mitigation Plan
    • Shelter in Place Plans
    • Special Events-How to get a permit
    • Travel Plans
    • Utility Shutoff Plans
    • Ready Kat
  • Build a Kit
    • Your financial emergency kit
    • Vehicle Emergency Kits
    • Emergency Kits
    • Home Emergency Kits
    • Pet Emergency Kits
  • About Us
    • What We Do
    • Who We Are
    • Forms
    • Newsletters
    • Emergency Operations Center
    • Contact Us
    • Training
    • Library
    • Privacy Policy – Website Terms and Conditions
  • Facebook

  • Twitter

  • YouTube

  • RSS

News

Kentucky American Water offers local contact options

Kentucky American Water offers local contact options
DEM Blogger
January 5, 2018

During this prolonged period of extremely cold temperatures, our customer service centers continue to receive an unusually high volume of calls regarding frozen pipes in homes and other water service emergencies. To assist in managing our customers’ needs during this unusual time, our customer advocate office in Lexington will temporarily be available for assisting with routine, non-emergency water service requests such as turning service on and off, billing questions, account information changes, etc. (This office is normally reserved for assisting with escalated customer concerns only.)

To reach the local office with non-emergency water service matters, send an email to kawc.fieldservices@amwater.com or call 269-2386, and then press 6. Current customers should include in any correspondence the name on their account, address, and account number.

Remember you can pay your bill, check account balances, turn service on/off, sign up for alerts and view water usage online at: https://wss.amwater.com/selfservice-web  .

Thanks for your patience and understanding during this unusual time.

Source: Kentucky American Water

Related ItemsFeatured
News
January 5, 2018
DEM Blogger

Related ItemsFeatured

More in News

Generator Safety

DEM BloggerMarch 5, 2023
Read More

Pets Need Special Care During Cold and Snowy Weather

DEM BloggerDecember 18, 2022
Read More

Build a first aid kit and learn first aid skills

DEM BloggerNovember 20, 2022
Read More

Be Ready for Holiday Travel

DEM BloggerNovember 18, 2022
Read More
Scroll for more
Tap

Copyright © 2018.

Outdoor warning siren testing today at 10am
Snow, sleet, ice and rain possible for Monday commute