LexCall 311

DEM Blogger

April 23, 2014

Like many cities, Lexington has a centralized service and information call center: LexCall. Open Monday through Friday, 8:00 a.m. to 6:00 p.m., LexCall can answer just about any question you may have regarding Lexington-Fayette Urban County Government programs. They also can connect you with non-emergency services such as appliance pick-up, pothole repair, or park maintenance. Inside Fayette County, you can contact them by dialing 311; from outside the county, use (859) 425-2255. You also can use LexCall’s online service request form – or the mobile LexCall app for Android (shown to the right) or iOS. The mobile apps let you attach photos of a problem so city workers can assess the situation as soon as they receive your report.

Here at DEM, we greatly appreciate the skilled calltakers at LexCall – and not just for their everyday information services. When Lexington experiences a major disaster, LexCall becomes the city’s primary call center for non-emergency assistance requests related to that event. For example, during the 2009 ice storm, LexCall took 8,500 citizen calls during the five days that the city emergency operations center (EOC) was active. When LexCall is operating in emergency mode, each request that the call center can’t immediately resolve is logged and sent to our EOC, where emergency support coordinators from a variety of government and private organizations assess the issue and bring their respective resources to bear on it.